All RPGs and Storygames by Tod Foley are now available at DrivethruRPG and RPGnow. Bring these games to your table!
Last week, Matthew Grasmick stepped into the shoes of a developer who has no Drupal experience, and attempted to get a new "Hello world!" site up and running using four different PHP frameworks: WordPress, Laravel, Symfony and Drupal. He shared his experience in a transparent blog post. In addition to detailing the inefficiencies in Drupal's download process and end-user documentation, Matt also shows that out of the four frameworks, Drupal required the most steps to get installed.
While it is sobering to read, I'm glad Matthew brought this problem to the forefront. Having a good evaluator experience is critical as it has a direct impact on adoption rates. A lot goes into a successful evaluator experience: from learning what Drupal is, to understanding how it works, getting it installed and getting your first piece of content published.
So how can we make some very necessary improvements to Drupal's evaluator experience?
I like to think of the evaluator experience as a conversion funnel, similar to the purchase funnel developed in 1898 by E. St. Elmo Lewis. It maps an end-user journey from the moment a product attracts the user's attention to the point of use. It's useful to visualize the process as a funnel, because it helps us better understand where the roadblocks are and where to focus our efforts. For example, we know that more than 13 million people visited Drupal.org in 2017 (top of the funnel) and that approximately 75,000 new Drupal 8 websites launched in production (bottom of the funnel). A very large number of evaluators were lost as they moved down the conversion funnel. It would be good to better understand what goes on in between.
As you can see from the image above, the Drupal Association plays an important role at the top of the funnel; from educating people about Drupal, to providing a streamlined download experience on Drupal.org, to helping users find themes and modules, and much more.
The Drupal Association could do more to simplify the evaluator experience. For example, I like the idea of the Drupal Association offering and promoting a hosted, one-click trial service. This could be built by extending a service like Simplytest.me into a hosted evaluation service, especially when combined with the upcoming Umami installation profile. (The existing "Try Drupal" program could evolve into a "Try hosting platforms" program. This could help resolve the expectation mismatch with the current "Try Drupal" program, which is currently more focused on showcasing hosting offerings than providing a seamless Drupal evaluation experience.)
The good news is that the Drupal Association recognizes the same needs, and in the past months, we have been working together on plans to improve Drupal's conversional funnel. The Drupal Association will share its 2018 execution plans in the upcoming weeks. As you'll see, the plans address some of the pain points for evaluators (though not necessarily through a hosted trial service, as that could take significant engineering and infrastructure resources).
The Documentation Working Group also plays a very important role in this process. After reading Matthew's post, I reached out to Joe Shindelar, who is a member of the Drupal Documentation Working Group. He explained that the Documentation Working Group has not been meeting regularly nor coordinating initiatives for some time.
It is time to rethink our approach around Drupal's documentation. Adam Hoenich, a long-time Drupal contributor, recommends that documentation becomes a full-fledged core initiative, including the addition of a Documentation Maintainer to the Core Committer team. His proposal includes blocking commits to Drupal on documentation.
I've no doubt that we have to evolve our governance model surrounding documentation. It's hard to write world-class documentation by committee without good governance and Adam's recommendations are compelling. Drupal's API documentation, for example, is governed by the Core Committers; while there is always room for improvement, it's really well-maintained. Some of you might remember that we had an official Documentation Maintainer role in the past, filled by Jennifer Hodgdon. Reinstating this position could bring documentation back into clearer focus and provide the necessary governance. I also suspect that a stronger emphasis on coordination, governance and recognition for documentation work, would inspire more contributors to help.
Last but not least, this also affects the Drupal (Core) Contributors. Evaluators often spend hours trying to get their web server configured, PHP installed or their database setup. As a community, we could help elevate this pain by deciding to have a single, recommended default installation environment. For example, we could maintain and promote a Docker container (including an official docker-compose.yml) that ships with the latest version of Drupal. It would simplify many of our documentation efforts, and eliminate many roadblocks from the evaluation process.
To narrow down my recommendations, I would propose the following three steps:
- A single, recommended default installation environment (e.g. Docker container) for evaluators or developers taking their first steps in Drupal development.
- Infrastructure budget and engineering resources for the Drupal Association so they can offer a true hosted "Try Drupal" service.
- A Documentation Maintainer who can focus on end-user documentation, is a member of the Core Committer team and is responsible for defining the scope of what should be documented. Given the amount of work this position would entail, it would be ideal if this person could be at least partially funded.
Earlier this month, I uninstalled Facebook from my phone. I also made a commitment to own my own content and to share shorter notes on my site. Since then, I shared my POSSE plan and I already posted several shorter notes.
One thing that I like about Facebook and Twitter is how easy it is to share quick updates, especially from my phone. If I'm going to be serious about POSSE, having a good iOS application that removes friction from the publishing process is important.
I always wanted to learn some iOS development, so I decided to jump in and start building a basic iOS application to post notes and photos directly to my site. I've already made some progress; so far my iOS application shares the state of my phone battery at https://dri.es/status. This is what it looks like:
Sharing the state of my phone's battery might sound silly but it's a first step towards being able to publish notes and photos from my phone. To post the state of my phone's battery on my Drupal site, my iOS application reads my battery status, wraps it in a JSON object and sends it to a new REST endpoint on my Drupal site. It took less than 100 lines of code to accomplish this. More importantly, it uses the same web services approach as posting notes and photos will.
In an unexpected turn of events (yes, unnecessary scope creep), I decided it would be neat to keep my status page up-to-date with real-time battery information. In good tradition, the scope creep ended up consuming most of my time. Sending periodic battery updates turned out to be difficult because when a user is not actively using an iOS application, iOS suspends the application. This means that the applications can't listen to battery events nor send data using web services. This makes sense: suspending the application helps improve battery life, and allows iOS to devote more system resources to the active application in the foreground.
The old Linux hacker in me wasn't going to be stopped though; I wanted my application to keep sending regular updates, even when it's not the active application. It turns out iOS makes a few exceptions and allows certain categories of applications – navigation, music and VOIP applications – to keep running in the background. For example, Waze continues to provide navigation instructions and Spotify will play music even when they are not the active application running in the foreground.
You guessed it; the solution was to turn my note-posting-turned-battery application into a navigation application. This requires the application to listen to location update events from my phone's GPS. Doing so prevents the application from being suspended. As a bonus, I can use my location information for future use cases such as geotagging posts.
This navigation hack works really well, but the bad news is that my application drains my phone battery rather quickly. The good news is that I can easily instruct Drupal to send me email notifications to remind me to charge my phone.
Scope creep aside, it's been fun to work with Drupal 8's built-in REST API and to learn some iOS application development. Now I can post my phone's battery on my site, posting notes or photos shouldn't be much more difficult. I'm guessing that a "minimum viable implementation" will require no more than another 100 lines of code and four hours of my time. My current thinking is to go ahead with that so I can start posting from my phone. That gives me more time to evaluate if I want to use the Micropub standard (probably) and the Indigenous iOS application (depends) instead of building and maintaining my own.
Janos Pasztor built his own Content Delivery Network. While I wouldn't want to operate my own personal CDN, it does sounds like a fun project for those interested in web performance.
Today, Commerce Guys shared a new initiative for Drupal Commerce. They launched a "Drupal Commerce distribution configurator": a web-based UI that generates a composer.json file and builds a version of Drupal Commerce that is tailored to an evaluator's needs. The ability to visually configure your own distribution or demo is appealing. I like the idea of a Drupal distribution configurator for at least three reasons: (1) its development could lead to improvements to Drupal's Composer-based workflow, which would benefit all of Drupal, (2) it could help make distributions easier to build and maintain, which is something I'm passionate about, and last but not least, (3) it could grow into a more polished Drupal evaluator tool.
I was working on my POSSE plan when Vanessa called and asked if I wanted to meet for a coffee. Of course, I said yes. In the car ride over, I was thinking about how I made my first website over twenty years ago. HTML table layouts were still cool and it wasn't clear if CSS was going to be widely adopted. I decided to learn CSS anyway. More than twenty years later, the workflows, the automated toolchains, and the development methods have become increasingly powerful, but also a lot more complex. Today, you simply npm your webpack via grunt with vue babel or bower to react asdfjkl;lkdhgxdlciuhw. Everything is different now, except that I'm still at my desk learning CSS.
"Get your HTTPS on" because Chrome will mark all HTTP sites as "not secure" starting in July 2018. Chrome currently displays a neutral icon for sites that aren't using HTTPS, but starting with Chrome 68, the browser will warn users in the address bar.
Fortunately, HTTPS has become easier to implement through services like Let's Encrypt, who provide free certificates and aim to eliminate to complexity of setting up and maintaining HTTPS encryption.
In an effort to reclaim my blog as my thought space and take back control over my data, I want to share how I plan to evolve my website. Given the incredible feedback on my previous blog posts, I want to continue the conversation and ask for feedback.
First, I need to find a way to combine longer blog posts and status updates on one site:
- Update my site navigation menu to include sections for "Blog" and "Notes". The "Notes" section would resemble a Twitter or Facebook livestream that catalogs short status updates, replies, interesting links, photos and more. Instead of posting these on third-party social media sites, I want to post them on my site first (POSSE). The "Blog" section would continue to feature longer, more in-depth blog posts. The front page of my website will combine both blog posts and notes in one stream.
- Add support for Webmention, a web standard for tracking comments, likes, reposts and other rich interactions across the web. This way, when users retweet a post on Twitter or cite a blog post, mentions are tracked on my own website.
- Automatically syndicate to 3rd party services, such as syndicating photo posts to Facebook and Instagram or syndicating quick Drupal updates to Twitter. To start, I can do this manually, but it would be nice to automate this process over time.
- Streamline the ability to post updates from my phone. Sharing photos or updates in real-time only becomes a habit if you can publish something in 30 seconds or less. It's why I use Facebook and Twitter often. I'd like to explore building a simple iOS application to remove any friction from posting updates on the go.
- Streamline the ability to share other people's content. I'd like to create a browser extension to share interesting links along with some commentary. I'm a small investor in Buffer, a social media management platform, and I use their tool often. Buffer makes it incredibly easy to share interesting articles on social media, without having to actually open any social media sites. I'd like to be able to share articles on my blog that way.
Second, as I begin to introduce a larger variety of content to my site, I'd like to find a way for readers to filter content:
- Expand the site navigation so readers can filter by topic. If you want to read about Drupal, click "Drupal". If you just want to see some of my photos, click "Photos".
- Allow people to subscribe by interests. Drupal 8 make it easy to offer an RSS feed by topic. However, it doesn't look nearly as easy to allow email subscribers to receive updates by interest. Mailchimp's RSS-to-email feature, my current mailing list solution, doesn't seem to support this and neither do the obvious alternatives.
Implementing this plan is going to take me some time, especially because it's hard to prioritize this over other things. Some of the steps I've outlined are easy to implement thanks to the fact that I use Drupal. For example, creating new content types for the "Notes" section, adding new RSS feeds and integrating "Blogs" and "Notes" into one stream on my homepage are all easy – I should be able to get those done my next free evening. Other steps, like building an iPhone application, building a browser extension, or figuring out how to filter email subscriptions by topics are going to take more time. Setting up my POSSE system is a nice personal challenge for 2018. I'll keep you posted on my progress – much of that might happen via short status updates, rather than on the main blog. ;)
Last week, I shared my frustration with using social media websites like Facebook or Twitter as my primary platform for sharing photos and status updates. As an advocate of the open web, this has bothered me for some time so I made a commitment to prioritize publishing photos, updates and more to my own site.
I'm excited to share my plan for how I'd like to accomplish this, but before I do, I'd like to share two additional challenges I face on my blog. These struggles factor into some of the changes I'm considering implementing, so I feel compelled to share them with you.
First, I've struggled to cover a wide variety of topics lately. I've been primarily writing about Drupal, Acquia and the Open Web. However, I'm also interested in sharing insights on startups, investing, travel, photography and life outside of work. I often feel inspired to write about these topics, but over the years I've grown reluctant to expand outside of professional interests. My blog is primarily read by technology professionals — from Drupal users and developers, to industry analysts and technology leaders — and in my mind, they do not read my blog to learn about a wider range of topics. I'm conflicted because I would like my l blog to reflect both my personal and professional interests.
Secondly, I've been hesitant to share short updates, such as a two sentence announcement about a new Drupal feature or an Acquia milestone. I used to publish these kinds of short updates quite frequently. It's not that I don't want to share them anymore, it's that I struggle to post them. Every time I publish a new post, it goes out to more than 5,000 people that subscribe to my blog by email. I've been reluctant to share short status updates because I don't want to flood people's inbox.
Throughout the years, I worked around these two struggles by relying on social media; while I used my blog for in-depth blog posts specific to my professional life, I used social media for short updates, sharing photos and starting conversation about wider variety of topics.
But I never loved this division.
I've always written for myself, first. Writing pushes me to think, and it is the process I rely on to flesh out ideas. This blog is my space to think out loud, and to start conversations with people considering the same problems, opportunities or ideas. In the early days of my blog, I never considered restricting my blog to certain topics or making it fit specific editorial standards.
Om Malik published a blog last week that echoes my frustration. For Malik, blogs are thought spaces: a place for writers to share original opinions that reflect "how they view the world and how they are thinking". As my blog has grown, it has evolved, and along the way it has become less of a public thought space.
My commitment to implementing a POSSE approach on my site has brought these struggles to the forefront. I'm glad it did because it requires me to rethink my approach and to return to my blogging roots. After some consideration, here is what I want to do:
- Take back control of more of my data; I want to share more of my photos and social media data on my own site.
- Find a way to combine longer in-depth blog posts and shorter status updates.
- Enable readers and subscribers to filter content based on their own interests so that I can cover a larger variety of topics.
In my next blog post, I plan to outline more details of how I'd like to approach this. Stay tuned!
Yesterday I shared that I uninstalled the Facebook application from my phone. My friend Simon Surtees was quick to text me: "I for one am pleased you have left Facebook. Less Cayman Island pictures!". Not too fast Simon. I never said that I left Facebook or that I'd stop posting on Facebook. Plus, I'll have more Cayman Islands pictures to share soon. :)
As a majority of my friends and family communicate on Facebook and Twitter, I still want to share updates on social media. However, I believe I can do it in a more thoughtful manner that allows me to take back control over my own data. There are a couple of ways I could go about that:
- I could share my status updates and photos on a service like Facebook or Twitter and then automatically download and publish them to my website.
- I could publish my status updates and photos on my website first, and then programmatically share them on Facebook, Twitter, etc.
The IndieWeb movement has provided two clever names for these models:
- PESOS or Publish Elsewhere, Syndicate (to your) Own Site is a model where publishing begins on third party services, such as Facebook, and then copies can be syndicated to your own site.
- POSSE or Publish (on your) Own Site, Syndicate Elsewhere is a publishing model that begins with posting content on your own site first, then syndicating out copies to third party services.
Here is the potential impact of each approach:PESOS POSSE Dependence A 3rd party is a required intermediary within the PESOS approach. When the 3rd party platform is down or disappears completely, publishers lose their ability to post new content or retrieve old content. No dependence, as the 3rd party service is an optional endpoint, not a required intermediary. Canonical Non-canonical: the data on the 3rd party is the original and copies on your domain may have to cite 3rd party URLs. Canonical: you have full control over URLs and host the original data. The 3rd party could cite the original URL. Quality Pulling data from 3rd parties services could reduce its quality. For example, images could be degraded or downsized. Full control over the quality of assets on your own site. Ease of use, implementation and maintenance 3rd party platforms make it really easy for users to publish content and you can still benefit from that. For example, you can easily upload images from your phone. The complexity inherent to the PESOS approach includes developing an infrastructure to curate archival copies to your own domain. The POSSE strategy can be significantly more work for the site owner, especially if you want comparable ease of use to 3rd party platforms. A higher level of technical expertise and time investment is likely required.
The goal of this analysis was to understand the pros and cons of how I can own my own content on https://dri.es. While PESOS would be much easier to implement, I decided to go with POSSE. My next step is to figure out my "POSSE plan"; how to quickly and easily share status updates on my Drupal site, how to syndicate them to 3rd party services, how to re-organize my mailing list and my RSS feed, and more. If you have any experience with implementing POSSE, feel free to share your takeaways in the comments.
Earlier this month, I set a resolution to blog more and use social media less. While I still need to work on blogging more, I'm certainly spending less time on Facebook. I'm halfway there. So far, only my mom has complained about me spending less time on Facebook.
This morning when my alarm woke me up at 4:45am, I took it a step further. Most mornings, I spend ten minutes checking Facebook on my phone. Today, however, I deleted the Facebook application from my phone, rolled out of bed and started my workday. Great!
As an advocate for the open web, I've written a lot about the problems that Facebook and other walled gardens pose. While I have helped raise awareness and have contributed time and money to winning back the open web, I haven't fully embraced the philosophy on my own site. For over 12 years, I've blogged on my own domain and have used Open Source software instead of using a third party service like Blogger or Medium, but I can't say the same about sharing my photos or social media updates. This has bothered me for some time.
I felt even more motivated to make a change after watching David Letterman's new Netflix series. During a conversation with his first guest, President Obama, Letterman shared the fear that his son will one day ask, "Wait a minute. You knew this was a problem, and you didn't do anything about it?". Letterman's sentiment mirrors Jeff Bezos' regret minimization framework; when you look back on your life, you want to minimize the number of regrets you have. It's a principle I like to live by.
We can't have a handful of large platform companies like Facebook control what people read on the web; their impact on democracy and society is concerning. Even Facebook doesn't like what it sees when it looks in the mirror.
Today is not only the day I uninstalled Facebook from my phone, but it's the day I fully embrace and extend my new year's resolution. Not only would I like to use social media less, I want to take back control over my social media, photos and more. I also want to contribute more to the open web in the process — it will be a worthwhile personal challenge for 2018.
Throughout the years, the team at Acquia has heard me talk about doing well and doing good. We've embedded this philosophy into Acquia's culture since we started the company. As a result, one of Acquia's core values is to "give back more".
The "give back more" principle recognizes that Acquia was born from community. We cherish our open source roots and contribute both time and talent to strengthen our communities. This means not only contributing to the open source communities that we are part of, but our local communities as well.
This week our global sales and marketing teams came together for a week of strategic planning and training. For one of our team building activities, we built 60 bikes for the children of the Boys and Girls Club of Boston! We felt that this was a special way to strengthen our team, in addition to being a great opportunity to give back.
The next day, five children from the Boys and Girls Club came to pick up their bikes in our closing session. It was very touching — a lot of our team got teary eyed. It made me very proud of what we were able to accomplish for our local community. I'm excited to continue to "give back more" in 2018.
Over the course of the past seventeen years, I've witnessed the nature of the web change and countless internet trends come and go. As we celebrate Drupal's birthday, I'm proud to say it's one of the few content management systems that has stayed relevant for this long.
While the course of my career has evolved, Drupal has always remained a constant. It's what inspires me every day, and the impact that Drupal continues to make energizes me. Millions of people around the globe depend on Drupal to deliver their business, mission and purpose. Looking at the Drupal users in the video below gives me goosebumps.
Drupal's success is not only marked by the organizations it supports, but also by our community that makes the project more than just the software. While there were hurdles in 2017, there were plenty of milestones, too:
- At least 190,000 sites running Drupal 8, up from 105,000 sites in January 2016 (80% year over year growth)
- 1,597 stable modules for Drupal 8, up from 810 in January 2016 (95% year over year growth)
- 4,941 DrupalCon attendees in 2017
- 41 DrupalCamps held in 16 different countries in the world
- 7,240 individual code contributors, a 28% increase compared to 2016
- 889 organizations that contributed code, a 26% increase compared to 2016
- 13+ million visitors to Drupal.org in 2017
- 76,374 instance hours for running automated tests (the equivalent of almost 9 years of continuous testing in one year)
Since Drupal 1.0.0 was released, our community's ability to challenge the status quo, embrace evolution and remain resilient has never faltered. 2018 will be a big year for Drupal as we will continue to tackle important initiatives that not only improve Drupal's ease of use and maintenance, but also to propel Drupal into new markets. No matter the challenge, I'm confident that the spirit and passion of our community will continue to grow Drupal for many birthdays to come.
Tonight, we're going to celebrate Drupal's birthday with a warm skillet chocolate chip cookie topped with vanilla ice cream. Drupal loves chocolate! ;-)Note: The video was created by Acquia, but it is freely available for anyone to use when selling or promoting Drupal.
In this post, I'm providing some guidance on how and when to decouple Drupal.
Almost two years ago, I had written a blog post called "How should you decouple Drupal?". Many people have found the flowchart in that post to be useful in their decision-making on how to approach their Drupal architectures. Since that point, Drupal, its community, and the surrounding market have evolved, and the original flowchart needs a big update.
Drupal's API-first initiative has introduced new capabilities, and we've seen the advent of the Waterwheel ecosystem and API-first distributions like Reservoir, Headless Lightning, and Contenta. More developers both inside and outside the Drupal community are experimenting with Node.js and adopting fully decoupled architectures. As a result, Acquia now offers Node.js hosting, which means it's never been easier to implement decoupled Drupal on the Acquia platform.
Let's start with the new flowchart in full:All the ways to decouple Drupal
The traditional approach to Drupal architecture, also referred to as coupled Drupal, is a monolithic implementation where Drupal maintains control over all front-end and back-end concerns. This is Drupal as we've known it — ideal for traditional websites. If you're a content creator, keeping Drupal in its coupled form is the optimal approach, especially if you want to achieve a fast time to market without as much reliance on front-end developers. But traditional Drupal 8 also remains a great approach for developers who love Drupal 8 and want it to own the entire stack.
The most important question to ask is what you are trying to build.
- If your plan is to create a single standalone website or web application, decoupling Drupal may or may not be the right choice based on the must-have features your developers and editors are asking for.
- If your plan is to create multiple experiences (including web, native mobile, IoT, etc.), you can use Drupal to provide web service APIs that serve content to other experiences, either as (a) a content repository with no public-facing component or (b) a traditional website that is also a content repository at the same time.
Today, Drupal makes it much easier to build applications consuming decoupled Drupal. Even if you're using Drupal as a content repository to serve content to other applications, well-understood specifications like JSON API, GraphQL, OpenAPI, and CouchDB significantly lower its learning curve and open the door to tooling ecosystems provided by the communities who wrote those standards. In addition, there are now API-first distributions optimized to serve as content repositories and SDKs like Waterwheel.js that help developers "speak" Drupal.Are there things you can't live without?
Perhaps most critical to any decision to decouple Drupal is the must-have feature set desired for both editors and developers. In order to determine whether you should use a decoupled Drupal, it's important to isolate which features are most valuable for your editors and developers. Unfortunately, there is are no black-and-white answers here; every project will have to weigh the different pros and cons.
For example, many marketing teams choose a CMS because they want to create landing pages, and a CMS gives them the ability to lay out content on a page, quickly reorganize a page and more. The ability to do all this without the aid of a developer can make or break a CMS in marketers' eyes. Similarly, many digital marketers value the option to edit content in the context of its preview and to do so across various workflow states. These kind of features typically get lost in a fully decoupled setting where Drupal does not exert control over the front end.
How you reconcile this tension between developers' needs and editors' requirements will dictate which approach you choose. For teams that have an entirely editorial focus and lack developer resources — or whose needs are focused on the ability to edit, place, and preview content in context — decoupling Drupal will remove all of the critical linkages within Drupal that allow editors to make such visual changes. But for teams with developers itching to have more flexibility and who don't need to cater to editors or marketers, fully decoupled Drupal can be freeing and allow developers to explore new paradigms in the industry — with the caveat that many of those features that editors value are now unavailable.What will the future hold?
In the future, and in light of the rapid evolution of decoupled Drupal, my hope is that Drupal keeps shrinking the gap between developers and editors. After all, this was the original goal of the CMS in the first place: to help content authors write and assemble their own websites. Drupal's history has always been a balancing act between editorial needs and developers' needs, even as the number of experiences driven by Drupal grows.
I believe the next big hurdle is how to begin enabling marketers to administer all of the other channels appearing now and in the future with as much ease as they manage websites in Drupal today. In an ideal future, a content creator can build a content model once, preview content on every channel, and use familiar tools to edit and place content, regardless of whether the channel in question is mobile, chatbots, digital signs, or even augmented reality.
Today, developers are beginning to use Drupal not just as a content repository for their various applications but also as a means to create custom editorial interfaces. It's my hope that we'll see more experimentation around conceiving new editorial interfaces that help give content creators the control they need over a growing number of channels. At that point, I'm sure we'll need another new flowchart.Conclusion
Unlike many other content management systems, old and new, Drupal provides a spectrum of architectural possibilities tuned to the diverse needs of different organizations. This flexibility between fully decoupling Drupal, progressively decoupling it, and traditional Drupal — in addition to each solution's proven robustness in the wild — gives teams the ability to make an educated decision about the best approach for them. This optionality sets Drupal apart from new headless content management systems and most SaaS platforms, and it also shows Drupal's maturity as a decoupled CMS over WordPress. In other words, it doesn't matter what the team looks like or what the project's requirements are; Drupal has the answer.
Special thanks to Preston So for contributions to this blog post and to Alex Bronstein, Angie Byron, Gabe Sullice, Samuel Mortenson, Ted Bowman and Wim Leers for their feedback during the writing process.
For the past nine years, I've sat down every January to write an Acquia retrospective. It's always a rewarding blog post to write as it gives me an opportunity to reflect on what Acquia has accomplished over the past 12 months. If you'd like to read my previous annual retrospectives, they can be found here: 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009. When read together, they provide insight to what has shaped Acquia into the company it is today.
This year's retrospective is especially meaningful because 2017 marked Acquia's 10th year as a company. Over the course of Acquia's first decade, our long-term investment in open source and cloud has made us the leader in web content management. 2017 was one of our most transformative years to date; not only did we have to manage leadership changes, but we also broadened our horizons beyond website management to data-driven customer journeys.The next phase of Acquia leadership Tom Erickson joined Acquia as CEO in 2009 and worked side-by-side with me for the next eight years.
In my first retrospective from 2009, I shared that Jay Batson and I had asked Tom Erickson to come aboard as Acquia's new CEO. For the next eight years, Tom and I worked side-by-side to build and grow Acquia. Tom's expertise in taking young companies to the next level was a natural complement to my technical strength. His leadership was an example that enabled me to develop my own business building skills. When Tom announced last spring that he would be stepping down as Acquia's CEO, I assumed more responsibility to help guide the company through the transition. My priorities for 2017 were centered around three objectives: (1) the search for a new CEO, (2) expanding our product strategy through a stronger focus on innovation, and (3) running our operations more efficiently.
The search for a new CEO consumed a great deal of my time in 2017. After screening over 140 candidates and interviewing ten of them in-depth, we asked Mike Sullivan to join Acquia as CEO. Mike has been on the job for three weeks and I couldn't be more excited.Mike Sullivan joins Acquia as CEO with 25 years of senior leadership in SaaS, enterprise content management and content governance.
I see three major market trends that I believe are important to highlight and that help inform our strategy.Trend #1: Customers are driven by time-to-value and low cost of maintenance
Time-to-value and low maintenance costs are emerging as two of the most important differentiators in the market. This is consistent with a post I wrote eleven years ago, in regards to The Ockham's Razor Principle of Content Management Systems. The principle states that given two functionally equivalent content management systems, the simplest one should be selected. Across both the low and the high ends of the market, time-to-value and total cost of ownership matter a great deal. Simplicity wins.
In the low end of the market simple sites, such as single blogs and brochure sites, are now best served by SaaS tools such as Squarespace and Wix. Over the past five years, SaaS solutions have been rising in prominence because their templated approach to simple site building makes them very easy to use. The total cost of ownership is also low as users don't have to update and maintain the software and infrastructure themselves. Today, I believe that Drupal is no longer ideal for most simple sites and instead is best suited for more ambitious use cases. Not everyone likes that statement, but I believe it to be true.
In the mid-market, SaaS tools don't offer the flexibility and customizability required to support sites with more complexity. Often mid-market companies need more customizable solutions like Drupal or WordPress. Time-to-value and total maintenance costs still matter; people don't want to spend a lot of time installing or upgrading their websites. Within the scope of Ockham's Razor Principle, WordPress does better than Drupal in this regard. WordPress is growing faster than Drupal for websites with medium complexity because ease of use and maintenance often precede functionality. However, when superior flexibility and architecture are critical to the success of building a site, Drupal will be selected.
In the enterprise, a growing emphasis on time-to-value means that customers are less interested in boil-the-ocean projects that cost hundreds of thousands (or millions) of dollars. Customers still want to do large and ambitious projects, but they want to start small, see results quickly, and measure their ROI every step along the way. Open source and cloud provide this agility by reducing time-to-market, cost and risk. This establishes a competitive advantage for Acquia compared to traditional enterprise vendors like Adobe and Sitecore.
For the past ten years, I've observed one significant factor that continues to influence the trajectory of digital: the internet's continuous drive to mitigate friction in user experience and business models. The history of the web dictates that lower-friction solutions will surpass what came before them because they eliminate inefficiencies from the customer experience.
This not only applies to how technology is adopted, but how customer experiences are created. Mirroring Ockham's Razor Principle, end users and consumers also crave simplicity. End users are choosing to build relationships with brands that guarantee contextual, personalized and frictionless interactions. However, simplicity for end users does not translate into simplicity for CMS owners. Organizations need to be able to manage more data, channels and integrations to deliver the engaging experiences that end users now expect. This desire on the part of end users creates greater platform complexity for CMS owners.
For example, cross-channel experiences are starting to remove certain inefficiencies around traditional websites. In order to optimize the customer experience, enterprise vendors must now expand their digital capabilities beyond web content management and invest in both systems of engagement (various front-end solutions such as conversational interfaces, chatbots, and AR/VR) and systems of intelligence (marketing tools for personalization and predictive analytics).This year, Acquia Labs built a demo to explore how augmented reality can improve shopping experiences.
These trends give organizations the opportunity to reimagine their customer experience. By taking advantage of more channels and more data (e.g. being more intelligent, personalized, and contextualized), we can leapfrog existing customer experiences. However, these ambitious experiences require a platform that prioritizes customization and functionality.Trend #3: The decoupled CMS market is taking the world by storm
The Drupal community's emphasis on making Drupal API-first, in addition to supporting tools such as Waterwheel and Drupal distributions such as Reservoir, Contenta and Lightning, means that Drupal 8 is well-prepared to support decoupled CMS strategies. For years, including in 2017, Acquia has been a very prominent contributor to a variety of API-first initiatives.Product milestones
In addition to my focus on finding a new CEO, driving innovation to expand our product offering was another primary focus in 2017.
Throughout Acquia's first decade, we've been focused primarily on providing our customers with the tools and services necessary to scale and succeed with Drupal. We've been very successful with this mission. However, many of our customers need more than content management to be digital winners. The ability to orchestrate customer experiences across different channels is increasingly important to our customers' success. We need to be able to support these efforts on the Acquia platform.
We kicked off our new product strategy by adding new products to our portfolio, and by extending our existing products with new capabilities that align with our customers' evolving needs.
- Acquia Lift: In order to best support our customers as they embed personalization into their digital strategies, we have continued to add product enhancements to the new version of Acquia Lift. This included improving Acquia Lift's content authoring capabilities, enhanced content recommendations, and advanced analytics and reporting. The Acquia Lift team grew, as we also founded a machine learning and artificial intelligence team, which will lead to new features and products in 2018. In 2017, Acquia Lift has added over 200 new features, tracks 200% more profiles than in 2016, and has grown 45% in revenue.
Next, we added two new products to support our evolution from content management to data-driven customer journeys: Acquia Journey and Acquia Digital Asset Manager (DAM).
- Acquia Journey allows marketers to easily map, assemble, orchestrate and manage customer experiences across different channels. One of the strengths of Acquia Journey is that it allows technical teams to integrate many different technologies, from marketing and advertising technologies to CRM tools and commerce platforms. Acquia Journey unifies these various interaction points within a single user interface, making it possible to quickly assemble powerful and complex customer journeys. In turn, marketers can take advantage of a flowchart-style journey mapping tool with unified customer profiles and an automated decision engine to determine the best-next action for engaging customers.
- Acquia DAM: Many organizations lack a single-source of truth when it comes to managing digital assets. This challenge has been amplified as the number of assets has rapidly increased in a world with more devices, more channels, more campaigns, and more personalized and contextualized experiences In addition to journey orchestration, it became clear that large organizations are seeking a digital asset management solution that centralizes control of creative assets for the entire company. With Acquia DAM, our customers can rely on one dedicated application to gather requirements, share drafts, consolidate feedback and collect approvals for high-value marketing assets.
Acquia's new product strategy is very ambitious. I'm proud of our stronger focus on innovation and the new features and products that we launched in 2017. Launching this many products and features is hard work and requires tactical coordination across every part of the company. The transition from a single-product company to a multi-product company is challenging, and I hope to share more lessons learned in future blog posts.
While each new product we announced was well-received, there is still a lot of work to be done: we need to continue to drive end-user demand for our new products and help our digital agency partners build practices around them.Leading by example
At Acquia, our mission is to deliver "the universal platform for the greatest digital experiences", and we want to lead by example. In an effort to become a thought-leader in our field, the Office of the CTO launched Acquia Labs, our research and innovation lab. Acquia Labs aims to link together the new realities in our market, our customers' needs in coming years, and the goals of Acquia's products and open-source efforts in the long term.
Finally, we rounded out the year by redesigning Acquia.com on Drupal 8. The new site places a greater emphasis on taking advantage of our own products. We wanted to show (not tell) the power of the Acquia platform. For example, Acquia Lift delivers visitors personalized content throughout the site. The new site represents a bolder and more innovative Acquia, aligned with the evolution of our product strategy.Business momentum
We continued to grow at a steady pace in 2017 and hired a lot of new people. We focused on the growth of our recurring revenue, which includes new customers and the renewal and expansion of our work with existing customers. We also focused on our bottom line.
In 2017, the top industry analysts published very positive reviews based on their independent research. I'm proud that Acquia was recognized by Forrester Research as the leader for strategy and vision, ahead of every other vendor including Adobe and Sitecore, in The Forrester Wave: Web Content Management Systems, Q1 2017. Acquia was also named a leader in the 2017 Gartner Magic Quadrant for Web Content Management, marking our placement as a leader for the fourth year in a row. In addition to being the only leader that is open-source or has a cloud-first strategy, Acquia was hailed by analysts for our investments in open APIs across all our products.
Over the course of 2017 Acquia welcomed an impressive roster of new customers who included Astella Pharma, Glanbia, the Commonwealth of Massachusetts, Hewlett Packard Enterprise, and Bayer GmbH. As we enter 2018, Acquia can count 26 of the Fortune 100 among its customers, up from 16 at the beginning of 2017.
This year was also an incredible growth period for our Asia Pacific business, which is growing ARR at a rate of 80% year over year. We have secured new business in Japan, Hong Kong, Singapore, Indonesia, Malaysia, Philippines and India. When we started our business in Australia in 2012, 70% of the pipeline came from govCMS, the platform offered by the Australian government to all national, territorial and local agencies. Today, our business is much more diverse, with 50% of the region's pipeline coming from outside of Australia.Jeannie Finks, Director of Global Support Systems & Programs, accepting a Gold Stevie for Customer Service Team of the Year. Go team Acquia!
Customer success continues to be the most important driver of the evolution of Acquia's strategy. This commitment was reflected in 2017 customer satisfaction levels, which remains extremely high at 94 percent. Acquia's global support team also received top honors from the American Business Awards and won a Gold Stevie for Customer Service Team of the Year.
This year, we also saw our annual customer conference, Acquia Engage, grow. We welcomed over 650 people to Boston and saw presentations from over twenty customers, including Johnson & Johnson, NBC Sports, Whole Foods, AMD, the YMCA and many more. It was inspiring to hear our customers explain why Acquia and Drupal are essential to their business.
Finally, our partner ecosystem continues to advance. In 2016, we achieved a significant milestone as numerous global systems integrators repeatedly recommended Acquia to their clients. One year later, these partners are building large centers of excellence to scale their Acquia and Drupal practices. Digital agencies and Drupal companies also continue to extend their investments in Acquia, and are excited about the opportunity presented in our expanded product portfolio. In some markets, over 50 percent of our new subscriptions originate from our partner ecosystem.
The growth and performance of the partner community is validation of our strategy. For example, in 2017 we saw multiple agencies and integrators that were entirely committed to Adobe or Sitecore, join our program and begin to do business with us.Opportunities for Acquia in 2018
When thinking about how Acquia has evolved its product strategy, I like to consider it in terms of Greylocks' Jerry Chen's take on the stack of enterprise systems. I've modified his thesis to fit the context of Acquia and our long-term strategy to help organizations with their digital transformation.
Chen's thesis begins with "systems of record", which are sticky and defensible not only because of their data, but also based on the core business process they own. Jerry identifies three major systems of record today; your customers, your employees and your assets. CRM owns your customers (i.e. Salesforce), HCM owns your employees (i.e. Workday), and ERP/Financials owns your assets. Other applications can be built around a system of record but are usually not as valuable as the actual system of record. For example, marketing automation companies like Marketo and Responsys built big businesses around CRM, but never became as strategic or as valuable as Salesforce. We call these "secondary systems of record". We believe that a "content repository" (API-first Drupal) and a "user profile repository" (Acquia Lift) are secondary systems of record. We will continue our efforts to improve Drupal's content repository and Lift's user profile repository to become stronger systems of record.
"Systems of engagement" are the interface between users and the systems of record. They control the end-user interactions. Drupal and Lift are great examples of systems of engagement as they allow for the rapid creation of end-user experiences.
Jerry Chen further suggests that "systems of intelligence" will be a third component. Systems of intelligence will be of critical importance for determining the optimal customer journey across various applications. Personalization (Acquia Lift), recommendations (Acquia Lift) and customer journey building (Acquia Journey) are systems of intelligence. They are very important initiatives for our future.
While Chen does not include "systems of delivery" in his thesis, I believe it is an important component. Systems of delivery not only dictate how content is delivered to users, but how organizations build projects faster and more efficiently for their stakeholders and users. This includes multi-site management (Acquia Cloud Site Factory) and continuous delivery services (Acquia Cloud CD), which extend the benefits of PaaS beyond scalability and reliability to include high-productivity and faster time-to-value for our customers. As organizations increase their investments in cross-channel experiences, they must manage more complexity and orchestrate the testing, integration and deployment of different technologies. Systems of delivery, such as Acquia Cloud and Acquia Site Factory, remove complexity from building and managing modern digital experiences.
This is all consistent with the diagram I've been using for a few years now where "user profile" and "content repository" represent two systems of record, getBestNextExperience() is the system of intelligence, and Drupal is the system of engagement to build the customer experience:
We are confident in the market shift towards "intelligent connected experiences" or "data-driven customer journeys" and the opportunity it provides to Acquia. Every team at Acquia has demonstrated both commitment and focus as we have initiated a shift to make our vision relevant in the market for years to come. I believe we have strong investments across systems of record, intelligence, delivery and engagement that will continue to put us at the center of our customers' technology and digital strategies in 2027.Thank you
Of course, none of these 2017 results and milestones would be possible without the hard work of the Acquia team, our customers, partners, the Drupal community, and our many friends. Thank you for your support in 2017 and over the past ten years – I can't wait to see what the next decade will bring!