All RPGs and Storygames by Tod Foley are now available at DrivethruRPG and RPGnow. Bring these games to your table!
Don’t miss the DrupalCon Seattle session, “Hot Dog/Not Hot Dog: Artificial Intelligence with Drupal” by Rob Loach, Director of Technology at Kalamuna.Categories Drupal Guidance Pantheon Author Andrew Mallis Crispin Bailey Rob Loach
Proceeding every article or blog post about the future of Drupal, there are always a few comments that express a high-level of frustration when it comes to Drupal 8. From missing modules, to completely rewritten APIs, to new design patterns, and even complaints about the restructuring of sessions and tracks at DrupalCon….People are frustrated with change. The entire Drupal community understands peoples’ frustration, which is why we are continually trying to improve the software and community. Our most significant strides happen at DrupalCons, where everyone comes to together to share codes, ideas, and passion.
Introspection before DrupalCon
Before last year’s DrupalCon I wrote a blog post titled, Drupal is the worst Content Management System except for all those other solutions in which I talked about Drupal adoption, sustainability, and mentorship. DrupalCon provides the Drupal community with an opportunity for everyone to take stock of where we are at and where we are going. Every year we have discussions with actionable items to improve our community, which is continually changing.
Each year, I get something different out of DrupalCon. Last year I became more aware of diversity and inclusion issues within the Drupal and software community. I was also inspired to address webform related accessibility issues. The overarching thing I have learned at DrupalCons is contributing to Open Source is more than writing code, it’s about collaboration and community.
What I like about this quote is it acknowledges two key aspects to Drupal - the code and community - with the code being the “what” that brings us together. The code might also be what is most frustrating to people coming and staying with Drupal....Read More
Drupal.org Featured Case Studies: Rapid Rollout of 11 Brand Websites for a Leading Publishing Conglomerate
The Client is one of the largest privately owned business media companies with 55 leading business, trade and consumer brands in North America, Europe and Asia.Key Highlights:
- Rapid brand rollouts
- Engineering team’s time is freed up - the first brand was able to set up around 50 landing pages without needing any developer intervention
- All brands share best practices across analytics, SEO (meta tags, etc.), performance (Drupal Cache, Varnish, Cloudflare), media management etc as these are part of the Core platform
In the last month, our team members attended three DrupalCamps around the world. We’ve learned a lot from these experiences. Here's a look back at each.
Get ready for your trip to Seattle with this April Fool's Day special episode of the DrupalEasy Podcast.Drupal Fools
a Dr. Seuss joint (sortof)
From the top of your head to the tips of your toes,
You are a Drupaller, everyone knows.
You think about Drupal all day and all night.
You’re more than obsessed with getting things right.
Your Views and your Fields and your Content Types,
Simply scream “Drupal!” here are some reasons why:
Your User Experience is so Steve Jobs-esque
Your Splash Awards medals are spilling off your desk!
Your API documentation site,
Lets your developers get sleep at night.
You’re well known to eat your own dog food.
When you’re done with work you’re still in a good mood.
And why not? Your patches have all been applied,
The hackers can’t get in, and they even tried!
I heard a rumor at DrupalCon Seattle,
That your coding standard leaves code reviewers rattled.
Before you go saying that I must be kidding,
Know that I suck a peek, I did some digging…
I couldn’t find one curly brace out of place,
One line break too many or one poor stack trace.
Have you ever noticed just how our community
Is one of the best at promoting unity?
We’re very good at giving hugs,
Especially to those who have fixed our bugs.
But if you’re not a fan of physical affection,
We don’t make a big deal of your objection.
(We’re still glad you chose to sit in our section)
Like Birds of a Feather or a Business of Ferrets,
The Drupal community celebrates merits.
Even if you don’t pretend to know code,
Your contribution deserves to be showed.
Webchick will help you, as luck would have it,
When your first core improvement is ready to commit.
(Stick around until Friday, and you won’t regret it)
And if this is your first time at DrupalCon...
Did you know that Drupal is eighteen years young?
We’re just getting started, we’re still having fun!
Of all websites, we’re say, five in a hundred,
The more ambitious ones are quite well funded,
But even for NGOs our scopes are not blunted.
We’ve got thousands of community projects,
To extend, integrate, and meet all of your specs.
Even if you don’t speak like a geek,
I’m sure the vendors won’t judge you like some kind of freak.
They’ll help you translate the Greek, so to speak.
If this is your first event, or your hundred and first,
We welcome you to dive in to Drupal head first.
Bring us a challenge, we’ll find you a guru,
As long as you understand our Kool-Aid is blue.
(We do have other interests besides Open Source,
We’re human aren’t we? Why yes, of course!)
Have you met Dries Buytaert? He’s the project’s creator.
Without him, I might be a Red Lobster waiter.
He’s tall and Belgian, well over two meters,
(Not that I’ve measured him, that would be cheating),
He’s the lead of this project and he helps set the agenda
To give us some staying power and stay just a bit trendy.
There are really so many others to thank,
Given ten thousand thank you notes, none would be blank.
It takes a village, at least that’s what I think.
So welcome to the land of rainstorms and coffee,
Of mega-giant software companies,
To DrupalCon Seattle, it’s like my family reunion.
Think Digital. Be Human.
- Professional local development with DDEV - 2-hour, hands-on, online workshop held monthly (April 17).
- Local Web Development with DDEV Explained - new book from Mike - version 2!
If you'd like to leave us a voicemail, call 321-396-2340. Please keep in mind that we might play your voicemail during one of our future podcasts. Feel free to call in with suggestions, rants, questions, or corrections. If you'd rather just send us an email, please use our contact page.
Progressive web apps (PWA) have made great inroads and one of the greatest examples of that can be seen through Twitter. As one of the most popular platforms to know what’s happening around the world and with millions of active users around the globe who consume, create and share data, Twitter has been a force to reckon with and has leveraged the power of PWA. In order to enhance their mobile web experience and make it faster, more reliable and more engrossing, it has built the Twitter Lite Progressive Web App. This extracts the best of the modern web and native features to offer instant loading, improved user engagement, and lower data consumption.
Understanding Progressive Web App
Big names like Twitter are traversing the path of PWA. And that’s been the success story of PWA. By taking advantage of major advances in modern web browsers, web APIs and front-end frameworks, progressive web apps deliver stupendous app experiences to mobile and desktop users. Drupal, as a leading content management system, offers a wonderful platform for creating a progressive web app. Let’s take a brief look at PWA before moving on to Drupal’s capability.
It was the year 2007 when the iPhone came into the picture. That’s when the history of progressive web apps starts, states Venn. This was, also, when Web 2.0 started moulding itself and the HTML5 standard was still being defined. Web pages started becoming more dynamic that altered the way we used the web and desktop devices. A number of PWA’s features are continuations in the development of those integral technologies.Source: freeCodeCamp
What are progressive web apps? You might have seen an ‘Add to Home Screen banner while browsing a website as depicted in the picture above. On clicking this button, the application installs itself in the background. Once the download is complete, this application sits in your app drawer. What you now have is a mobile application, a PWA, that did not require the services of an app store and was downloaded from the web application. Thus, a PWA enables you to install from the browser window itself and is available on phone like a native application and even works offline."Progressive web apps use modern web APIs along with traditional progressive enhancement strategy to create cross-platform web applications. These apps work everywhere and provide several features that give them the same user experience advantages as native apps." - MDN web docs
Coined by Alex Russel and Frances Berriman, PWA is a set of best practices for making a web application function in the same way as a desktop or mobile application would work. The idea is to have an experience that is uniform and boundless and the user is unable to differentiate between a progressive web app and a native mobile app.Why build a Progressive Web App? Source: Lambda Test
Progressive web apps come with progressive enhancement as a core tenet. So, it works for all the users no matter what their browser choice is. It is, also, fully responsive and works across platforms. Moreover, Web App Manifests enables your PWA to deliver the look and feel people expect and lets you specify an icon, app name and splash screen colour. It lets users install PWA on their device and have it appear alongside native apps.
Powered by service workers, PWA is connectivity independent thereby allowing it to be leveraged offline and low-quality networks. It also enables background data syncing. Service worker update process also keeps it up-to-date always. Because of W3C manifest and service worker registration scope, PWA is identifiable as an application and enables search engines to find it.
PWAs is also faster to load and install as is depicted in the image below.Source: App Institute
The app shell model’s provision for separation of application functionality from application content makes PWA feel like a native app. PWAs offer top-notch security as they are served via HTTPS for negating snooping and making sure that the content is tamper-proof.
Progressive web app comes with push notification capabilities. The application can also be easily shared through an URL without the need for any intricate installation.
PWAs take less storage space as can be seen in the illustration below.Source: App InstituteProgressive web app with Drupal
Development of PWA can be done with front end frameworks like Angular, React, Polymer, Ionic etc. How can it be made possible with Drupal? Integration of Progressive web app with Drupal can be done with Progressive Web App module. Designed to work out of the box, this module enables you to add basic PWA functionality to your website. There are countless ways to customise the experience by writing your own service worker. But for basic offline functionality, this module is great and does not involve too much intricacy.
It leverages service worker and manifest.json for offering a more app-like experience on mobile devices. It requires the website to have a valid HTTPS to function well. It is part of the W3 specification that services workers only function on HTTPS.
The module helps in triggering ‘add to homescreen’ prompt automatically whenever a user visits your site. It, also, has a good Lighthouse audit score as well.
You can install this module by downloading and enabling the PWA module and the admin configuration have to be saved at least once before the visitors can start revelling in the merits of your new PWA.
What lies ahead?
Comscore states in its research study that 51% of users do not download any app in a month. There is a plethora of dead weight in the app store and developing brand new apps for Android, iOS and the web are not cost-effective and is also time-intensive.
Are progressive web apps the future of apps? With big names like Twitter and Forbes showing an inclination towards PWA, there is a definite rise of PWA to be seen in the coming years. In fact, Gartner predicts that progressive web apps will replace 50% of general-purpose, consumer-facing mobile applications by 2020.
A report of SBWire states that PWA market will grow at a Compound Annual Growth Rate (CAGR) of +10% between 2017 and 2025. Advancement in IT, the emergence of smart devices, enhanced awareness of updated technology among the people is touted to be factors in its growth.Conclusion
Progressive Web App is a great way of offering an app-like experience to your website. Drupal can be a stupendous option of enhancing your site with a PWA.
We have been committed towards provision for ambitious digital experience through a suite of services. Talk to our Drupal experts at firstname.lastname@example.org and let us know how do you want us to be a part of your digital transformation journey.blog banner blog image Progressive Web Application Progressive Web App PWA Drupal 8 Blog Type Articles Is it a good read ? On
You may get involved in a coffee mishap on the way out of the door leaving a stain on your shirt. This is among the numerous stains that Tide’s Stain Remover, an Alexa skill, can help you remove.
Alexa: A quintessential voice assistant
Voice assistants like Alexa are beginning to play a colossal part in our everyday lives. That is exactly why Tide, one of the largest producers of laundry products, has plunged in to utilise Alexa as a Stain removal expert. With the growing popularity of Amazon Alexa, organisations can consider the best ways to extend their omnichannel content strategy for including dissemination of content on voice and chat platforms. Integrating Alexa with Drupal, one of the leading content management systems in the market, can be great for allowing content to be accessed both via web and voice assistants.
As Amazon’s cloud-based voice service, Alexa is available on a plethora of devices from Amazon like Echo and third-party device manufacturers. It was named after the Library of Alexandria which attempted to collect all of the world’s knowledge. It lets you tell your wishes, at least the simple ones like playing music tracks and finding food recipes and fulfils them.“With Alexa, you can build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day.” - Amazon Alexa
Its collection of tools, APIs, reference solutions and documentation lets anyone build with Alexa. Creating cloud-based skills helps in disseminating content and reach customers via millions of Alexa-enabled devices. Alexa Skills Kit lets you build engrossing voice-first experiences. Moreover, Alexa Voice Service lets you develop voice-forward products through the incorporation of Alexa into your devices or controlling your devices with Alexa. You can even leverage it for your businesses by making it easy for users to access your services by voice.
Gartner predicts that because of the staggering advancements in emotion artificial intelligence (AI) systems, the personal devices will know more about an individual's emotional state. So, Alexa will get to know us more and more in the future and can even be able to detect and assess how we are feeling with the tone of our voice.
Alexa, also, leads in the market share of smart speakers as can be seen below.
Amalgamation of Alexa and Drupal
Integration of Amazon Alexa and Drupal can be done with the help of Alexa Drupal module. For this, the Drupal website should be available online and using HTTPS. You can start by installing and enabling the Alexa module on the Drupal site. Then, a new Alexa skill can be created in Alexa Skills Kit. This is followed by the processes of copying the Application ID that is provided by the Amazon in ‘Skill information’ and submitting it to the Drupal site’s configuration. You can, then, move on to configuring Alexa skill in Alexa Skills Kit and creating a customised handler module for managing custom Alexa skills.
To demonstrate how this works, a digital agency used a sample supermarket chain called Gourmet Market and connected Alexa to its Drupal-powered site using Alexa module. A list of intents, that refers to the commands you want the users to run which is similar to Drupal’s routes, is specified. This is followed by the process of specifying a list of utterances that is basically the sentences that you want the Echo to react to. After the execution of the command, a webhook callback is received by the Drupal site and the Alexa module validates the request.
Suppose if you ask Alexa about the fruits that are on sale, Alexa would make a call to the Gourmet Market Drupal site and come up with the relevant information. Certain items can also be tagged as ‘On Sale’ by the store manager and the same changes are automatically and swiftly reflected by Alexa’s voice responses. And the best part is that the marketing manager won’t require any programming skills as the Alexa forms its voice responses by talking to Drupal 8 via web service APIs.
The site could also deliver smart notifications. When posing a question enquiring about an item that is not on sale, the site can automatically notify the user through text once the store manager puts the tag of ‘On Sale’ on it.
The digital agency showed another example of a combination of Alexa and Drupal through a fictional grocery store called Freshland Market. Here, a user chooses a food recipe from Freshland Market’s Drupal site and collects all the ingredients to go ahead with the cooking process. The food recipe asked by the user is for 8 people but the site has the same for 4 people. The Freshland Market Alexa skill, by itself, adjusts the number of ingredients for 8 people. So, amidst a series of questions and the relevant ingredients and cooking steps, the user is easily able to prepare the food without having to look at the laptop or mobile phone.
Coming together of Alexa and Drupal can be a great solution for removing friction from user experiences. With Drupal as a stupendous content store and Alexa as a quintessential voice assistant, you can bring about a world of difference.
We believe in open source innovation and are committed to offering great digital experiences with our expertise in Drupal development. Talk to our Drupal experts at email@example.com and let us know how do you want us to be a part of your digital transformation endeavours.
DrupalCon Seattle is next week! We’re excited to get together with the community for learning and collaborations.
But first, we have to travel to Seattle. We’re so excited about it that we made a Spotify playlist made up of all Seattle bands.Spin up our playlist for your drive or flight!
So much great music has come from Seattle, you’re bound to find something you like.
We’re busy at DrupalCon with summits, sessions, community work, and more. Come visit us at booth #306, or check out where we will be below. Either way, come say hello.Summits
- Monday April 8, 8:30 am – 12:30 pm: Anne Stefanyk is joining Pantheon at Selling to the Marketing Buyer.
- Tuesday, April 9, 9:00 am – 4:30 pm: Anne will be leading an afternoon breakout session at the Nonprofit Summit,
- Tuesday, April 9, 10:00 am – 4:30 pm: AmyJune Hineline will be leading the Community Summit.
Our community liaison AmyJune will be staffing the at the Core Mentoring booth on Wednesday and Thursday. She’ll also be doing two workshops:
- Monday April 8, 1:00 to 3:00 pm: AmyJune will be leading a first-time contributor workshop,
- Friday April 12, 9:00 am to noon: AmyJune hosts an encore first-time contributor workshop. Other Kanopians will be available to help with setting up tooling and getting folks ready to tackle real issues.
Kanopians are speaking at three sessions:
- Wednesday 1:30 pm: Anne joins a panel discussion about Scaling Beyond Drupal.
- Thursday 9:45 am: Kat White joins Anne to share a D8 case study on an international cleaning client
- Thursday 3:15 pm: Anne talks about how to love working remotely.
BOFs are a great way to have intimate discussions on topics, and collaborating with peers is one of our favorite things.
- Wednesday 11:00 am: AmyJune Hineline is hosting one on SimplyTest.me.
- Wednesday 4:45 pm: Sean Dietrich is hosting one on Docksal.
- Thursday 2:30 pm:, Jim Birch is hosting the Drupal and SEO BOF.
Each Kanopian will be collaborating all week long while at DrupalCon! Keep a look out for Jim, Jason, Cindy, Kat, AmyJune, and Sean as they join other Drupalers to help push the Drupal project forward.
Looking forward to seeing you there!
For DrupalCamp Belarus in mid-May, I'll be giving a talk entitled "Tales of Drupal Past: Origin Stories of Drupal Contributors." My goal is to feature folks from the Drupal community and share their stories of coming into Drupal, with the goal to help inform and inspire others about our community, coming from a wide range of diverse perspectives/backgrounds.
How about... YOU? What were you doing before Drupal? How'd you get your start? What are you doing now? How has Drupal changed/impacted your life?
I would really appreciate any responses, whether in the comments here, on your own blogs, and/or on social media (with the #DrupalOriginStories tag, please). (Especially if you're based in Eastern Europe, I would love to hear from you!)
I can share mine, as a start... (Feel free to make yours shorter or longer than this, however! :))
I first encountered Drupal because I'm one of those people who runs around "viewing-source" on websites I visit to see what's ticking under the hood. I first saw Drupal in the source of Spread Firefox, where fans of the Firefox web browser crowd-sourced marketing/promotion materials/events, and ran across it sometime later (2005) in the list of Google Summer of Code mentoring organizations.
I was a huge fan of FLOSS/open source for many years prior to this (first installed Linux in 1995 when Debian fit on like 7 floppy disks, lol), but always believed I was not "smart" enough nor "skilled" enough to actually participate in an open source project. GSoC was important for breaking down this belief, because I surmised that if it was for students, they probably expected we didn't know everything yet.
So, I applied. And somewhat miraculously, got accepted (thanks, robertDouglass!) and assigned a mentor (thanks, @chx!). Thankfully, there is not a single shred of any of my original code left in Quiz module these days, but it's kind of rad that it's still kicking around out there almost 14 years later! :)
Once I got on "this" side of my imaginary "you must be THIS smart to contribute" wall, I began to realize that...
- Making change in an open source project is truly a collaborative process, with many different people and many different skills (dev, testing, ux, a11y, design, dev, security, promotion) all putting forth what they know to arrive at the optimal solution.
- There are no rockstar experts sitting about barfing out perfect code. ;) In fact, I've reviewed code from most of the "Drupal rockstars" you know, and they're all pretty crap the first time through. ;) (Very much including myself!)
- If you can demonstrate through your words/actions that you are one of the "helpers," (versus someone complaining/trying to get other people to do work for you for free/etc.) you will get near INFINITE amount of patience and mentorship and other support from the community. (Because there are not many "helpers" out there relative to the amount of users and complainers.)
So, I began to throw myself into contributing wherever I could: core and contrib development, patch reviews, QA, Drupal.org webmaster stuff, security team, UX team, Drupal Association, core committer, etc. (Note: This was highly unsustainable, and I do not necessarily recommend this course of action, LOL. ;))
These days, I am hugely fortunate to be paid full-time to work on Drupal by Acquia, as part of their Drupal Acceleration Team. My main focus is in supporting, unblocking, and accelerating community efforts around Drupal's strategic initiatives, as well as my role as a product manager on the core committer team (setting roadmaps, keeping an eye on what our competitors are up to, and brutally-but-kindly-as-possible WebchickTestCase-ing unsuspecting patches.:P).
Over the course of my time with Drupal, I've gained an incredible amount... learning new things every day, numerous friendships-that-feel-like-extended-family (some of literally a decade or more), travel to all corners of the globe, hearing and taking in numerous diverse ideas and perspectives, and more. Thank you so much to everyone who makes this possible. <3Tags: drupal#DrupalOriginStoriesgoogle summer of code
The 2019 edition of MidCamp is over, but our team left Chicago with a lot of great advice, fresh perspectives, new connections and good vibes. In what is now the 6th year of its existence, this annual spring conference heralds the coming of spring and the national DrupalCon in April.
Matt and Mike talk with a bevy of bots who are presenting on Wednesday at DrupalCon Seattle.
Cleaning up before and after Drupal 7 to 8 migration so things go smooth, minimizing the need to write complicated YAML or PHP scripts for every single thing.Read More
We’re excited to attend and present at DrupalCon Seattle this year. Here’s a breakdown of what we’re looking forward to day by day, and information about where you can see Amazee sessions throughout the week.Felix Morgan Wed, 03/27/2019 - 20:12
Monday, 8 April
Monday and Tuesday will be a time for summits, sprints, and BoFs. Be sure to check out Michael Schmid as part of the Performance and Scaling Summit. In the evening you can join the DrupalCon Monday Night Pub-Crawl for community and drinks.
Tuesday, 9 April
In addition to the many summits and sprints be sure to check out the First-time Attendee Networking Breakfast if you're new to DrupalCon. After hours you can join a group run or one of several parties.
Wednesday, 10 April
In the morning, don’t miss the annual DriesNote where you can hear about the current state of Drupal as well as what the future holds. In the evening, the prestigious Splash Awards will showcase the best of Drupal from 2018 in the inaugural global international edition of these awards.
Thursday, 11 April
Thursday will be a day full of Amazee sessions. First up, Maria Comas will host her session GraphQL 101: What, Why, How from 09:45 - 10:15 in Room: 606. Be sure to check it out to get a basic overview of GraphQL and how to get started using it.
Catch John Albin Wilkins and his session CSS-in-JS and Drupal sitting in a tree… from 10:45 - 11:15 in Room: 6B. John will discuss the learnings from Amazee Labs trying several different CSS-in-JS solutions and why we finally decided on using CSS Modules.
In the afternoon, Michael Schmid will present Best Practices: How We Run Decoupled Websites with 110 Million Hits per Month at 13:00 in Room: 6C.
Finally, you can finish out Thursday with the popular social event Trivia Night where you can test out your Drupal knowledge with a chance to win prizes or earn the title of Drupal trivia champions, and win small prizes to boot!
Friday, 12 April
On the final day of DrupalCon, the community comes together to make contributions before saying goodbye until next year. We can’t wait to see all of you at DrupalCon 2019!
A handful of “life-saving” module releases, enlightening tutorials, well-curated Drupal theme selections... This month has “spoiled” us with lots of valuable Drupal blog posts. Therefore, coming up with a shortlist of 5 Drupal blog posts has been quite a challenge for us here, at OPTASY.
But, in the end, we did manage to trim our bulky lists of favorites. To focus on our common preferences and keep only the following truly valuable pieces of content on Drupal in our final selection:
Sooper Drupal Themes: Customer Experience: 6 key insights to prevent your customers from leaving you
When we think of what influences a consumer on which brand to pick we usually think of advertising, right? Well, while advertising does have some impact in the customer decision making process, what matters more is the customer experience provided. Nowadays, in order for a company to be able to stay relevant in the field that it is activating, it has to be able to provide a seamless customer experience.Customer experience makes or breaks a business
At this moment, the customers have the power to really punish a company for not providing the products or services on par with the competition. Given the fierce rivarly between businesses and the wide range of competitors, a customer has the power to change companies at will, without any consequences. What this means is that, companies have to increasingly keep up with the rising expectations of the consumer. According to the studies, half of the customers are prone to leave a good or bad review regarding the satisfaction of the services or products provided by a company. This trend applies especially to the younger generations.The importance of customer retention
So, why is it important to keep a customer? According to studies, it is five times more expensive to acquire a new client rather than to keep investing in an already existing customer. On top of that, the probability of selling to an already existing customer is significantly higher than to sell to a newly attracted lead. Also, already existing clients are more likely to try new products while also spending in general more than a new one.What makes a customer leave?
The biggest reason why customers are leaving is usually the fact that they have received an unsatisfactory service or product from the company. Nowadays, consumers are quick to penalize a company for an unsatisfactory experience. On top of that they are well aware that their influence in the marketplace is stronger than ever, are willing to use that power to influence your companies reputation for both good or ill. The leading causes for customers leaving is that the company or brand is not taking into consideration the customer needs. On top of that, providing a poor customer support and not learning from the feedback also adds up to the customers leaving. Naturally, not every customer experience can be a positive one, at some point there are bound to be some mistakes, maybe a parcel is delivered on the wrong address or the product delivered is in poor condition. Now, when those situations arise, the customer is taking into account how the company is responding to those situations. If the client has the feeling that he is putting more effort in fixing the problem than the company, then he is way more inclined to spread the word about his bad experience to others, while also being more prone towards switching brands altogether.What should you do to prevent customers from leaving?
The best way to prevent a customer from leaving is to provide a really good customer experience. To do that, it is good to take into consideration that companies have to provide a good customer experience across every step and stage of the customer life cycle. Moreover, customers expect ease and convenience every step on the way regardless of how, when or why they are in contact with your company. Also, customers consider that speed is paramount. Basically, they expect to get what they need without delay. When filing a complaint, the consumers also want for it to be immediately addressed, same goes for when they post a review. One way of keeping customers is to make a loyalty program rewarding them with something of value for their loyalty. This way, the customer is going to feel that he is appreciated and he is going to be more likely to stick around and be a good consumer to you.Why is this important for your Drupal business? Basically, you can apply this information to your Drupal business in a couple of ways. You can take into consideration the needs of your customer by researching and asking him about the kind of website he wants to have build for him. You should provide your customer with features that make their website more easy-to-use, for example by installing our Glazed Builder visual page builder. Next, you can take into account the feedback provided by your client, regarding the website you are building for him. After the project is done, you can provide fast customer service and support. It is important your support is available through your customer's preferred channel, whether that be email, phone, or making all these elements add up to a seamless customer experience, which your client will be more than thrilled to be a part of. Conclusion
Key insights to keep in mind:
- Provide a seamless customer experience
- Take into consideration the customer needs
- Personalize the experience based on every consumer
- Take negative feedback into consideration
- Provide fast service and customer support
- Reward loyalty
If you want to be competitive on the market, then be sure to deliver an unforgettable customer experience to your consumer. Nowadays, customers are sure to punish or reward a company or brand according to the experience that was provided, so, be sure to be on the good side of the consumer to be able to reap most of the benefits.
DrupalCamp London brought together hundreds of Drupalers of all stripes and sorts.This includes of course the C-suite: big movers, entrepreneurial founders, diverse CXOs—those leaders tasked with driving both consistency and change at their agency.
Every store owner dreams that their shopping cart is full of goods and successfully proceeds to checkout. There are general shopping cart tips to achieve this. Today, we will focus on Drupal Commerce stores that have many ways to make your cart convenient and attractive. To implement them, there are useful Drupal 8 modules for Drupal Commerce shopping cart, which we will review right now.Read more
What is govCMS?
The govCMS distribution is supported in Drupal 7 and Drupal 8 version, which has installation profiles for Australian government websites and it is being actively managed on Github (https://github.com/govCMS/govCMS8) and features are maintained from https://www.govcms.gov.au/.
To work with govCMS, we have to take care of some factors in order to create a site with the govCMS platform.
They have limited number of the module they support and we have to stick to that only and need to find alternate options with the twig and preprocess functions only and they do not allow us to create custom modules as well.
Here is the list of modules that they support: https://www.govcms.gov.au/govCMS-d7-modules
Unfortunately supported modules for Drupal 8 are less compare to Drupal 7, but we can create support request of community and if it's valid then they can include a module on SaaS platform.
Our Experience about working with govCMS
We have worked with govCMS for one of our clients from Australia, who is working with another agency before we met, and already he had started site development with them, and fortunately, he gets to know about the quality of work done so far from the previous agency.
They have added lots of contrib modules and to achieve some functionality they have created custom modules as well, but as the govCMS platform doesn't support such modules we have to flush out all existing implementation and started from the beginning.
All features which are build using custom/contrib modules, we had to find alternatives and get things done only with supported modules and using preprocess functions and twig alters. and along with that, we have to make sure that site is WCAG compliance as it is a government website they must be. So all things we delivered to the client successfully as per the client's expectation with the boundary of govCMS restriction.
More details about what is govCMS
Drupal gets big in the Australian Government
With almost half of Australian Government departments now running Drupal, and hundreds of more sites now live within various agencies, Drupal has transformed the way government websites are built and managed.
Drupal 7 : https://www.drupal.org/project/govcms
Drupal 8 : https://www.drupal.org/project/govcms8
The aim is to provide a single solution for unclassified websites using a common codebase and a shared feature set on a scalable and secure list infrastructure.
govCMS distribution is supported as SaaS by amazeelabs in collaboration with govCMS community and it supports several contributed modules which are available, here is a list of modules which can be used with SaaS https://www.govcms.gov.au/govCMS-d7-modules.
Workflows and Ahoy
It is interesting to see that the .ahoy.yml is just a set of command shortcuts, which is similar to the scripts section of a composer.json. Every implementation can be smoothed over by a single Ahoy command, and the underlying implementation can evolve without the developer even noticing.
Speculating, I think the hardest part about adding Ahoy commands will be naming them. Even then, the GovCMS team will have the luxury of focussing on the "SaaS govcms 8 on Lagoon" use case, rather than something like BLT which attempts to have commands for "any Drupal anywhere".
Flocon de toile | Freelance Drupal: Automatically provide options to a list field type with Drupal 8
As a user experience designer, most of my career has been focused on designing for adults. When the opportunity arose to help redesign a product for kids, I jumped at the chance to learn something new. Though, switching focuses from serving adult audiences to children proved to be a challenge. I'm not a parent and also usually do not interact with kids on a daily basis.